Nora Jones is a Senior Director of Product at PagerDuty, and the former founder and CEO of Jeli. She is a software engineer and leader with 10+ years of experience at innovative companies including Netflix and Slack. Nora’s focus on the sociotechnical aspects of engineering — the intersection between how people and software work together in practice in distributed systems — is a founding pillar of Jeli, as well as the Chaos Engineering movement, which Nora helped build from the start. She is also the founder of the Learning From Incidents community (learningfromincidents.io).